Effective Date: March 19, 2026
Service: Privata VPN
Service Owner: Privata Solutions L.L.C.
Website: https://privata-solutions.com
1.1. These Terms of Use of the Privata VPN Service (hereinafter — "Terms") govern the relationship between Privata Solutions L.L.C. (hereinafter — "Company", "we") and an individual using the website, applications, software, technical infrastructure, and other related services under the Privata VPN brand (hereinafter — "User", "you", "Service").
1.2. By using the Service, registering an account, obtaining access, paying for a plan, or otherwise beginning to use the Service, you confirm that:
you have read these Terms;
you understand their content;
you accept them in full;
you agree to comply with them.
1.3. If you do not agree with these Terms in whole or in part, you are not entitled to use the Service.
1.4. These Terms apply to the Company's website, VPN service, applications, and any related features, unless otherwise expressly stated separately.
2.1. The Privata VPN Service is provided by Privata Solutions L.L.C.
2.2. Company contacts:
legal inquiries: legal@privata-solutions.com
support inquiries: support@privata-solutions.com
3.1. Privata VPN is a service designed to provide the User with access to VPN software and technical tools.
3.2. The Service may include:
website;
personal account;
software applications;
VPN configurations;
other technical components related to providing access to the Service.
3.3. Some applications and features may be in the stage of development, testing, updating, refinement, or modification.
3.4. The Company reserves the right to change the composition of features, characteristics, interface, available plans, countries of availability, technical parameters, and other elements of the Service at its own discretion without prior agreement with the User.
4.1. The Service is intended for individuals only.
4.2. The Service may be used by persons who have reached the age of 13.
4.3. If, under the laws of the User's country of residence, the use of online services, processing of personal data, or entering into such agreements by a person between the ages of 13 and 18 requires the consent of a parent, legal representative, or guardian, the User confirms that such consent has been obtained prior to using the Service.
4.4. The User is solely responsible for compliance with the laws of their country, including rules, restrictions, and prohibitions related to the use of VPN services.
5.1. To use certain features of the Service, the User may need to create an account or authorize.
5.2. The User agrees to provide accurate and truthful information to the extent required for using the Service, support, account identification, or processing inquiries.
5.3. The User is responsible for the security of access credentials to their account, devices, and communication channels used for authorization.
5.4. All actions performed through the User's account are considered to have been performed by the User unless proven otherwise.
5.5. At the time of publication of these Terms, the ability to independently delete a User account may not be available.
5.6. The Company reserves the right to restrict, suspend, or terminate access to the account in cases provided for by these Terms.
6.1. The Company may provide trial access to the Service for a period of 3 (three) days under conditions determined by the Company.
6.2. After the trial period ends, access to the Service may be restricted if the User has not subscribed to a corresponding paid plan.
6.3. The Company may offer, among others, the following plan periods:
7 days;
1 month;
3 months;
1 year.
6.4. The specific cost of a plan, available payment methods, payment currency, and other commercial terms are indicated on the website, in the Service interface, or at the time of placing an order.
6.5. Auto-renewal of subscriptions does not apply unless expressly stated in the purchase interface for a specific plan or payment method.
6.6. The Company reserves the right to change plan prices, trial period terms, the composition of paid features, access conditions, and commercial terms for future purchases at any time. Such changes do not automatically apply to an already paid and active access period, unless otherwise expressly stated by the Company.
7.1. Payment for the Service is made using available payment methods indicated on the website or in the payment interface.
7.2. Payments are processed by the respective payment provider. The Company may accept payments through available payment systems connected for payment processing.
7.3. The Company does not store complete bank card data of Users unless otherwise expressly stated separately.
7.4. The User must ensure the correctness of payment data, amount, selected plan, and access period before completing the payment.
7.5. The Company is not responsible for failures, delays, rejections, billing errors, or other issues arising from the fault of banks, payment systems, electronic money operators, payment aggregators, communication providers, or other third parties.
8.1. The User may contact the Company with a refund request if they believe that the Service is not functioning properly.
8.2. Refunds are not processed automatically. Each request is reviewed individually.
8.3. To consider a refund, the User must provide reasonable evidence of the problem, including a description of the malfunction, the circumstances of its occurrence, the device used, operating system, region, provider, and other information that may be necessary for verification.
8.4. The Company reserves the right to conduct a technical review of the inquiry and determine whether the claimed malfunction of the Service is confirmed.
8.5. A refund may be granted if the Company concludes that:
the issue is of a substantial nature;
the issue is related to the operation of the Service;
the issue is not caused solely by the User's device, network settings, actions of third parties, provider restrictions, blocks, government actions, hardware incompatibility, installed software, or the User's violation of the Company's instructions.
8.6. The Company may refuse a refund if:
the issue is not confirmed;
the User has not provided sufficient information for verification;
the issue was caused by the User's actions or inaction;
there was a violation of these Terms;
access was restricted or terminated due to abuse of the Service.
8.7. The refund decision is made by the Company based on the review of the specific inquiry.
9.1. The User must use the Service in good faith, reasonably, and in accordance with the applicable laws of their jurisdiction.
9.2. The User bears full responsibility for the legality of VPN use in the country of their location, citizenship, residence, stay, or actual use of the Service.
9.3. The User is prohibited from using the Service:
in violation of applicable law;
to cause harm to the Company, the Service, the Company's infrastructure, servers, networks, software, or other users;
for unauthorized access attempts, interference, circumvention of restrictions, penetration testing without permission, or exploitation of vulnerabilities;
for distributing malware, viruses, trojans, botnets, or other malicious technologies;
for phishing, fraud, spam, mass abuse, or other bad-faith activities;
for actions that may disrupt the stability, availability, security, or operability of the Service;
for circumventing technical, account, plan, or other restrictions established by the Company;
for unauthorized resale, reselling, repackaging, or commercial use of the Service without written permission from the Company;
in any other manner that the Company reasonably considers abuse or misuse.
9.4. The Company reserves the right to independently assess the nature of the User's actions and determine whether any behavior constitutes a violation of these Terms, a threat to the Service, or abuse.
10.1. The Company reserves the right, without prior notice, to restrict, suspend, or terminate the User's access to the Service in whole or in part if:
the User violates these Terms;
the User's use of the Service poses a threat to the security, stability, availability, or reputation of the Service;
the Company receives complaints, abuse signals, technical indicators, or other grounds to believe that a violation is occurring;
it is required by law, by order of a competent authority, or for the protection of the Company's legitimate interests.
10.2. In the event of blocking or termination of access, the Company may, but is not obligated to, consider a full or partial refund based on the circumstances of the specific case.
10.3. If access is terminated due to a violation of these Terms, the Company may refuse to issue a refund.
11.1. The Service is provided on an "as is" and "as available" basis.
11.2. The Company makes reasonable efforts to maintain the operability, stability, and security of the Service, but does not guarantee that:
the Service will be available continuously and without interruption;
the Service will operate without errors, delays, or technical limitations;
the Service will be compatible with all devices, operating systems, networks, providers, and configurations;
the Service will be available or equally effective in all countries, regions, networks, and jurisdictions;
access to certain resources, platforms, websites, or applications will always be possible.
11.3. The Company reserves the right to perform maintenance, updates, migrations, scheduled and unscheduled servicing, change infrastructure, and otherwise temporarily restrict access to the Service without giving rise to the User's right to automatic compensation.
11.4. The Company does not guarantee that the use of the Service will meet all of the User's expectations, specific goals, or the legal requirements of any particular country.
12.1. In the course of providing the Service and support, the Company may process data related to the User's account and servicing, including, depending on the usage scenario:
name or display name obtained during authorization;
contact information;
Telegram username, if provided by the User for support;
interface language or inquiry language;
information about connected devices;
information related to support inquiries;
technical logs and diagnostic data not intended for pinpoint identification of a specific User;
payment status information provided by the payment provider.
12.2. The Company does not claim in these Terms the complete absence of any technical logs, diagnostic data, or service information.
12.3. The scope, purposes, procedure, and conditions of data processing shall be additionally defined in a separate Privacy Policy, which may be published by the Company separately.
12.4. Prior to the publication of a separate Privacy Policy, the Company may process data to the extent reasonably necessary for:
providing access to the Service;
user support;
troubleshooting;
security;
abuse prevention;
payment status processing;
enforcement of these Terms.
13.1. All rights to the Service, website, software, design, text materials, databases, technical solutions, graphics, trademarks, logos, interfaces, and other elements of the Service belong to the Company or are used by it on lawful grounds.
13.2. The User is granted a limited, non-exclusive, non-transferable, revocable right to use the Service solely for personal non-commercial purposes within the scope provided by these Terms.
13.3. The User may not:
copy, reproduce, modify, decompile, disassemble, distribute, publish, or otherwise use elements of the Service outside the scope expressly permitted by law or the Company;
remove rights notices;
present the Service as their own product;
use the Company's brand, name, logo, or other designations without its consent.
14.1. To the maximum extent permitted by applicable law, the Company is not liable for:
inability to use the Service for reasons beyond the Company's reasonable control;
actions of internet providers, communication operators, data centers, payment systems, app stores, device manufacturers, platform owners, and other third parties;
restrictions, blocks, censorship, traffic filtering, DPI, government actions, changes in legislation or enforcement practices;
incompatibility of the Service with a specific device, software, network, or User configuration;
losses, data loss, lost profits, loss of business reputation, indirect or incidental damages arising from the use or inability to use the Service;
User actions that violate the law or these Terms.
14.2. If applicable law does not permit full exclusion of liability, the Company's liability is limited to the amount actually paid by the User for the Service for the last paid access period in connection with which the dispute arose.
14.3. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.
15.1. The User represents and warrants that:
they have the right to enter into this agreement;
the information they provide is not knowingly false;
they will use the Service only in a lawful manner;
they will not use the Service in ways that pose a threat to the Company, infrastructure, users, or third parties;
they understand the technical nature of the VPN service and the limitations associated with it.
16.1. The User agrees to indemnify the Company for losses, expenses, claims, demands, fines, costs, and other losses arising from:
the User's violation of these Terms;
unlawful use of the Service;
third-party claims against the Company in connection with the User's actions;
the User's use of the Service in violation of third-party rights or applicable law.
17.1. The Company reserves the right to change, supplement, or update these Terms at any time.
17.2. The updated version of the Terms may be communicated to Users by publication on the website, in the personal account, in the Service interface, in the application, or through internal notifications.
17.3. If the User continues to use the Service after the changes take effect, this constitutes the User's agreement to the new version of the Terms.
17.4. If the User does not agree with the new version of the Terms, they must stop using the Service.
18.1. These Terms are governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict of law provisions.
18.2. The User agrees that any disputes, claims, and disagreements arising from or in connection with these Terms shall be resolved in competent courts having jurisdiction in the State of Wyoming, USA, unless otherwise required by mandatory provisions of applicable law.
18.3. Before filing a court action, the User may send an inquiry to legal@privata-solutions.com, and the Company may offer pre-trial settlement.
19.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, this does not affect the validity and enforceability of the remaining provisions.
19.2. An invalid provision shall be interpreted or replaced in a manner as close as possible to its original meaning, as permitted by applicable law.
20.1. These Terms constitute the agreement between the User and the Company regarding the use of the Service, unless otherwise expressly provided by separate Company documents.
20.2. The Company may subsequently publish additional documents, including but not limited to:
Privacy Policy;
Refund Policy;
Cookie Policy;
separate usage rules or other documents.
20.3. Such documents, once published, may supplement these Terms and apply together with them.
For all inquiries related to these Terms, the User may contact the Company:
legal@privata-solutions.com — legal inquiries
support@privata-solutions.com — user support
© 2026 Privata Solutions L.L.C. All rights reserved.
We does not store logs or track user activity.
The Service may not be used for any activities that violate the laws of the user's country or any other applicable jurisdiction.
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